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A
Acme Inc
Tickets
Open19
Pending3
On Hold2
Resolved
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Billing
Bug
Enterprise
Feature
Infra
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Analytics
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dawson@acme.io
Open
Nina Reyes1hCannot reset password via email linkBug
May 12
May 12Sarah Wilson2hRefund request for order #4821Billing
May 12
May 12Alex Kim3hSSL certificate expiring tomorrowInfra
May 12
May 12Mike Torres4hDashboard not loading after updateBug
May 12
May 12David Chen5hWebhook delivery failing for eventsInfra
May 12
May 12Lisa Moreno6hHow do I update my billing info?Billing
May 12
May 12Tom Huang8hAccount migration from legacy planEnterpriseMay 12
May 12Priya Sharma12hExport CSV not including all columnsBugMay 12
May 12James Park1dFeature request: dark mode supportFeature
May 11
May 11Sophie Laurent1dDuplicate charges on subscriptionBilling
May 11
May 11Rachel Foster2dAPI rate limiting causing timeoutsBug
May 10
May 10Marcus Johnson3dSSO integration with Okta not workingEnterpriseMay 9
May 9Emily Chang3dTwo-factor auth codes not arriving via SMSBugMay 9
May 9Ryan O'Brien4dCustom domain SSL setup failingInfraMay 8
May 8Aisha Patel4dRequest to add team member permissionsFeatureMay 8
May 8Jake Morrison5dProduction database connection pool exhaustedInfraMay 7
May 7Maria Santos5dInvoice PDF showing wrong tax amountBillingMay 7
May 7Ben Kowalski6dSAML assertion failing for new hiresEnterpriseMay 6
May 6Olivia Nguyen1wSlack integration missing thread repliesFeatureMay 5
May 5
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S
Samir T.I'd like a refund for the subscription I was charged for. I forgot to cancel before the trial ended.
AI DrafttoSamir
Hi Samir, I've issued a full refund of $432.00 to your account. It should appear on your card within 5-10 business days.
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Ticket createdEmail
samir@acme.co
Name
Samir T.
Status
Open
AI Agent
ToolsStripeSupabase
StripeSupabaseContext
Refund PolicyTrial Terms
Draft resolution
Reply
ActionRefund $49.00
Refund $49.00Everything you need to scale customer support.
A modern interface for omnichannel support
Open
Filters Newest All Inboxes Compose
#183Draftto Ben Torres4hWebhook deliveries failing with timeout errorsMay 8
#186Draftto Maya Rodriguez6hKeyboard shortcuts stopped working in editorMay 8
#175Draftto David Park8hCSV export includes corrupted characters
#189Draftto Derek Washington9hNotifications being sent to deactivated usersMay 7
#178Draftto Priya Sharma1hTeam member can't access shared workspaceMay 7
#180Draftto Anika Johansson2hFile upload fails for files larger than 10MBMay 7
#187Draftto Raj Patel3hData export taking over 24 hours to completeMay 7
#174Draftto Sarah Chen5hHow do I upgrade from Starter to Pro plan?May 6
#171Draftto James Liu7hFeature request: dark mode for the dashboardMay 6
#170Draftto Alex Kim9hTwo-factor auth codes not arriving via SMSMay 5
#169Draftto Laura Nguyen10hCustom domain SSL certificate not renewingMay 5
#168Draftto Elena Vasquez11hSSO login redirects to blank page after authenticationMay 5
AI agent with human accuracy
Priya S.3 min agoHi, I'd like to downgrade from Pro to Starter. Can you switch my plan?
Read Cancellation Policy
Fetched customer from databaseRetrieved Stripe subscriptionSarah C.Triage and auto-assign tickets
James Liu#174How do I switch from annual to monthly?Billing
Priya Sharma#178SSO login redirects to blank pageBug
David Park#187Charged twice for May subscriptionBilling
Maya Rodriguez#186CSV export crashes with timeout errorBug
Ben Tan
Sarah Cole
James Lee
Analytics & Insights
Avg first response time
Ben Tan25 min
Tickets resolved
Sarah Cole64
Help center for your users
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Getting Started
First steps
Welcome to your new help center. This guide walks you through the basics of getting set up.
1. Connect your inbox
Link your support email so incoming messages automatically create tickets in your dashboard.
2. Add your team
Invite team members and assign roles so tickets get routed to the right people.
Letterbook vs. Zendesk.
Our AI-native approach beats the traditional helpdesk every time.
| № | Question | Letterbook | Zendesk |
|---|---|---|---|
| 01 | How fast can I get started? | AI starts solving tickets in 15 minutes | 2 weeks to hire & train agents, write docs |
| 02 | Ticket resolution quality? | Improves significantly with every ticket | Highly depends on the quality of the hire |
| 03 | Management overhead? | None | Hours each week in meetings & hiring |
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