Letterbook

Custom workflows for
complex support tickets

Letterbook AI can call APIs and run scripts to solve every edge case.

Fetch availability from company calendar
Read past session notes for this customer
Call internal operations agent to schedule a support call

How it works

New webhook

Name
add_credits
Description
Adds bonus credits to a player account.
Method
POST
Endpoint URL
https://api.questworld.io/players/credits
Parameters
player_id
string
The player's unique identifier
CancelCreate webhook
Read customer message and ticket history
Purchase confirmed, credits not delivered
Matched action: add_credits
Stage add 500 credits for approval
James L.
3 min ago
I purchased 500 credits but they never showed up in my account. Can you add them manually?
AI DrafttoJames
Hi James, I confirmed your purchase and added 500 credits to your account. You should see them the next time you log in. Sorry about the delay!
add_credits(player_id: "usr_james_l", amount: 500)
Send
Supabase
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