Letterbook

A hosted help center
for your users

A branded, searchable knowledge portal your customers can browse to find answers on their own.

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Getting Started

First steps

How to get started with Acme and set up your workspace

Getting started with Acme is straightforward once you complete the initial setup process.

Step-by-step setup

1. Create your workspace

When you first sign in, you'll be guided through:

  • Workspace name (your team or company name)
  • Default timezone for scheduling and SLA tracking
  • Support email to start receiving tickets
  • Brand colors and logo for your customer portal
  • Business hours for auto-reply configuration

Ready to make customer support easier?

Set up your helpdesk in 15 minutes. Or book a demo to see it in action.