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Refund Policy

Follow these steps when a customer requests a refund. The goal is to resolve quickly while staying within policy guidelines.

Eligibility

• Refunds are available within 30 days of purchase
• Annual plans are prorated after the first 14 days
• One-time add-ons are non-refundable after activation

Steps to process

• 1.Verify the customer's purchase date and plan type
• 2.Check if any credits or discounts were already applied
• 3.Process the refund through Stripe and confirm with the customer
• 4.Tag the conversation as refund-processed

Exceptions

Refunds over $500 or outside the 30-day window require manager approval. Escalate via the #billing-escalations channel.