Letterbook Docs
Configure AI replies
Control when Letterbook drafts replies and what sources it should use.
Last updated June 3, 2026
What this guide covers
Configure AI replies so Letterbook drafts responses with the right knowledge sources, tone, and review requirements.
Setup steps
- Enable AI drafts for a channel
- Choose the knowledge sources Letterbook can reference
- Set review requirements
- Edit and send a draft
- Give feedback when a draft is wrong
Quality checklist
- The answer cites the right source material
- The answer follows tone and policy guidance
- The answer includes account-specific context when available
- The answer avoids unsupported promises