Letterbook Docs
Connect PayPal
Prepare PayPal payment context for customer support.
Last updated June 17, 2026
What this guide covers
Connect PayPal when support needs transaction, payment, or dispute context from PayPal.
Setup steps
- Authorize PayPal
- Match PayPal customers to conversations
- Review transactions and disputes
- Define refund approval rules
- Test a billing support scenario
Configuration details
- Required PayPal permissions
- Sandbox versus live setup
- Supported transaction fields
- Dispute handling limitations