Letterbook Docs
Organize internal knowledge
Structure company policies and product notes so support answers stay consistent.
Last updated June 3, 2026
What this guide covers
This page should help teams keep their support knowledge base usable as more documents are added.
Organization steps
- Group articles by topic
- Retire outdated policy notes
- Mark sensitive internal-only guidance
- Review articles after product changes
- Create ownership rules for updates
Maintenance cadence
Add a recommended review schedule for high-risk areas such as billing, refunds, privacy, and account access.