Letterbook Docs
Connect Firebase
Use Firebase or Firestore data as customer context for support.
Last updated June 17, 2026
What this guide covers
Connect Firebase or Firestore when customer account data lives in a Firebase-backed app.
Setup steps
- Choose the Firebase project
- Create service credentials
- Select Firestore collections or Firebase data sources
- Map customer identifiers
- Test a lookup with a real customer
Configuration details
- Required Firebase permissions
- Credential storage and rotation
- How security rules affect server-side access
- How nested collection data is displayed